Refund Policy
Last updated: 18 September 2026
This policy explains how refunds work for the Sweet Moments online Zefir flower course ("the Course"). Payments for the Course are processed by Paddle (Paddle.com Market Ltd), our merchant of record.
1. Our 14-day refund window
We want you to feel safe trying the Course. If you ask for a refund within 14 days of your purchase, and you have not completed any lesson beyond Module 01 (the first module), we will refund you in full — no questions asked.
After 14 days, or once you have progressed past Module 01, we do not offer change-of-mind refunds: the Course is digital content that becomes available to you as soon as your purchase is completed.
2. When we do refund
- Where the law requires a refund. Nothing in this policy limits your mandatory statutory consumer rights, and we will refund wherever those rights apply (see section 4).
- Where Paddle requires or approves a refund — for example refunds arising from Paddle's payment handling, chargebacks or payment disputes. Those are processed in line with Paddle's processes.
- Duplicate payments. If you accidentally purchased the Course more than once, the duplicate purchase is refunded in full.
- Access never provided. If you paid for the Course but access was never provided, and the problem could not be resolved after contacting us, you will receive a full refund.
3. How to request a refund, and how refunds are processed
To request a refund, email us at natalia@sweetmoments.me with the email address you used to buy the Course and, if you have it, your Paddle order number. We review every request individually and reply within a few working days.
Refunds are issued through Paddle and returned to the original payment method you used at checkout. Paddle typically credits your card or account within 5–10 business days of the refund being issued, depending on your bank.
4. Your statutory rights are not affected
Nothing in this policy limits the consumer rights you are entitled to by law. Depending on where you live, these may include:
- in the United Kingdom, your rights under the Consumer Rights Act 2015 where digital content is faulty or not as described;
- in Jersey, your rights under the Distance Selling (Jersey) Law 2007;
- equivalent rights under the consumer laws of other jurisdictions where those laws apply to your purchase.
If you believe your statutory rights apply, tell us in your email and we will handle your request accordingly.
5. Questions
Any questions about refunds can be sent to natalia@sweetmoments.me. Please allow up to two working days for a reply.